Last updated: 9 November 2026

KLIF respects your privacy and is committed to handling your personal information with care.

This Privacy Policy explains how La Lash Loft Pty Ltd trading as KLIF (“KLIF”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit our website, use the KLIF app, make a booking, purchase products or receive our services.

Information we collect

Depending on how you interact with us, we may collect:

Your name, email address, phone number and contact details.
Account details, appointment history, treatment preferences and consultation responses.
Information relevant to safe treatment, such as allergies, sensitivities, medications and relevant health conditions.
Treatment notes and photographs, where you agree to photographs being taken.
Purchase, payment and transaction records.
Messages, feedback and enquiries you send us.
Technical information collected through our website or app, such as IP address, device and browser information, usage activity and diagnostic data.

We collect information relevant to providing our services and running our business. Where we collect sensitive information, including health information, we seek your consent unless otherwise permitted or required by law.

How we collect information

We generally collect information directly from you when you make a booking, create an account, complete a consultation form, attend an appointment, purchase a product or contact us.

Information may also be collected through our booking platform, payment providers and other service providers involved in your interaction with KLIF.

You can choose not to provide information. However, without certain details, we may be unable to process a booking or payment, or safely provide a treatment. You may make a general enquiry anonymously where practical.

How we use information

We use personal information to:

Arrange and manage appointments and client accounts.
Assess treatment suitability and provide personalised lash and brow services.
Maintain treatment records and support continuity of care.
Process payments, purchases, refunds and applicable rewards.
Send booking confirmations, reminders, service updates and aftercare information.
Respond to enquiries, feedback and complaints.
Send marketing communications where you have consented or where otherwise permitted by law.
Maintain, protect and improve our website, app and business operations.
Meet applicable legal obligations and manage disputes.

We seek separate permission before using identifiable treatment photographs in advertising, on social media or on our website. Agreeing to treatment does not automatically give permission for promotional use of your photographs.

Booking systems and the KLIF app

We use third-party technology providers, including Zenoti for our KLIF app and associated booking services, to help manage client accounts, appointments and related functions.

These providers process information needed to deliver their services. Their own privacy policies may also apply to information they collect directly.

Payments are processed through our payment providers. The payment information collected and retained depends on the payment method and provider used.

Where an app feature requests device permissions, you can manage those permissions through your device settings. Disabling permissions may affect the relevant feature.

When we share information

We may share relevant personal information with:

Authorised team members and service providers who need it to carry out their duties.
Booking, payment, website hosting, data storage, communications and IT providers.
Professional advisers, insurers and other parties assisting with legal or business matters.
Authorities or other recipients where disclosure is required or permitted by law.
Other parties where you have authorised us to do so.

Independent businesses operating within the KLIF collective may have their own privacy policies. This policy covers information handled by KLIF; it does not automatically cover information you provide directly to another business.

Overseas processing

Some technology providers may store or process personal information outside Australia or provide access to support teams overseas.

Zenoti’s published privacy information identifies the United States and India among its processing locations. The locations relevant to your information depend on the providers and services used.

Where applicable, we take reasonable steps required by Australian privacy law to protect personal information disclosed overseas. You can contact us for further information about our providers and overseas handling of information.

Marketing, cookies and notifications

You can unsubscribe from marketing emails using the unsubscribe link, follow the opt-out instructions in marketing text messages, or contact us directly.

Opting out of marketing does not prevent us from sending necessary communications about your bookings, payments or services.

Our website and third-party services may use cookies and similar technologies to support functionality and understand usage. You can manage cookies through your browser settings, although some features may be affected.

App notifications can be managed through your device settings.

Storage and retention

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. Access is limited to people and providers who need the information for authorised purposes.

No electronic system is completely secure.

We retain information for as long as reasonably necessary for the purposes described in this policy, including relevant recordkeeping requirements and the management of disputes. When information is no longer needed, we take reasonable steps to securely destroy or de-identify it, subject to applicable obligations.

Access, correction and deletion

You may contact us to request access to your personal information, correct inaccurate details, or request deletion of your KLIF app account and associated information.

Email hello@itsklif.com with the subject Privacy Request or Account Deletion Request. We may need to verify your identity before acting on your request.

Some information may need to be retained to meet legal obligations or resolve outstanding matters. Where we cannot fulfil a request in full, we will explain the reason, subject to applicable law.

Uninstalling the app does not, by itself, delete your account or information.

Privacy enquiries and complaints

If you have a question or concern about how we handle your information, contact:

KLIF — Privacy Enquiries
Email: hello@itsklif.com
Phone: 07 2103 5905
Website: https://www.itsklif.com

Please provide enough detail for us to understand your concern. We will investigate and aim to respond within 30 days. If more time is needed, we will let you know.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au, which can advise whether your complaint falls within its jurisdiction.

Changes to this policy

We may update this policy when our services, systems or privacy practices change. The current version will be published on our website with its updated date.